Communication, Part 1: Communication and Patient Care

This module defines interpersonal communication and components of interpersonal communication. Non-verbal communication and the importance of understanding and recognizing its various forms are explained. Effective conversation and listening skills are emphasized and illustrated. The role of communication and effective ways to communicate in the clinical setting are outlined. There is a detailed explanation of how people communicate feelings and how to respond to people in a supportive manner. Finally, effective ways to clarify meaning in a conversation are described. Content based on original Home Study Series, Clinical and Workplace Communication published by ASRT.