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What you will learn

Course description: 

This module defines interpersonal communication and components of interpersonal communication. Non-verbal communication and the importance of understanding and recognizing its various forms are explained. Effective conversation and listening skills are emphasized and illustrated. The role of communication and effective ways to communicate in the clinical setting are outlined. There is a detailed explanation of how people communicate feelings and how to respond to people in a supportive manner. Finally, effective ways to clarify meaning in a conversation are described.

Philips Healthcare Learning Center is approved by the California Board of Registered Nursing, Provider Number CEP 15050, for 1.5 Contact Hours.

This program has been approved by the Florida Board of Nursing (CE Provider No. 50-11991) for 1.0 Contact Hours. CE Broker Course Tracking No. 20-270906.

This program has been approved by the West Virginia Board of Examiners for Registered Professional Nurses (Provider No. WV2011-0570RN) for 1.5 Contact Hours.



Course objectives: 


  • Define interpersonal communication and the factors that influence it.
  • Understand the significance of nonverbal communication.
  • Identify effective conversation and listening skills.
  • Understand how people communicate feelings and how to respond in a supportive manner.
  • Use appropriate techniques to clarify meaning.
Course details

Delivery method: 

  • eLearning


  • English

Course author(s): 

Sinclair Nursing

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