What you will learn

Course description: 

This program is is designed to help participants become more effective communicators, to increase productivity, and improve morale in the workplace. Communication goes far beyond the actual words that you say. More importantly it's how you say it and the nonverbal messages that you send while you're saying it.
In this one day Instructor led course a structure is created that allows participants to accurately assess their current strengths and areas for improvement. This assessment builds a foundation followed by education to match all adult learning styles, with time for lecture, group participation, skill practice, role-play, case studies, and coaching to
improve skill levels.



Course objectives: 

Upon completion of this course, the participant should be able to:

  • Assess their communication skill level
  • Comprehend the art of two way communication
  • Develop better listening skills
  • Understand non-verbal messages they are sending and how to adapt for clearer communication
  • Learn to read the non-verbal messages being received
  • Develop techniques for projecting a positive verbal message
  • Improve their ability to give feedback without judgment
  • Utilize techniques to effectively manage voicemailLearn how to write clear and concise e-mails
  • Create action plans and apply the training to life
Course details

Course Code: 


Delivery method: 

  • Instructor-led


  • English


1 Day

Course instructor(s) : 

Philips Instructor

Course disclaimer: 

The content is for information and education only. The content is not intended to provide medical advice, diagnosis, or treatment. Please see the full terms of use for this content and this website.

Course tabs

Brochures/Travel Policy
No brochures are available for this course