What you will learn

Course description: 

Effective conflict management is an essential skill for every leader and emerging leader. Where healthy conflict exists, both company culture and competitive advantage can thrive.
Learning to surface issues within your workplace and successfully manage conflict with direct reports, colleagues, or supervisors where emotions may tend to run high is crucial for achieving a positive outcome. This program helps to master the skills needed to assess, understand, and work through the issues from all sides. Participants explore different conflict resolution
styles, and learn to implement an easy problem-solving approach to find workable solutions that strengthen relationships and results.



Course objectives: 

Upon completion of this course, the participant will increase their ability to:
•Become more aware of their own conflict style
•Recognize the conflict styles of employees in order to respond in the most effective way
•Assess work-related conflict situations and apply an effective conflict mode to resolve the conflict
•Practice using different conflict modes
•Develop skills to effectively manage conflict in the workplace

Course details

Course Code: 


Delivery method: 

  • Instructor-led


  • English


1 Day

Course instructor(s) : 

Philips Instructor

Course disclaimer: 

The content is for information and education only. The content is not intended to provide medical advice, diagnosis, or treatment. Please see the full terms of use for this content and this website.

Course tabs