What you will learn

Course description: 

Communication goes far beyond the actual words that you say; it’s also how you say those words and the non-verbal messages that you send with them. The receipt and interpretation of that message depends on the other person’s view of the world and his or her beliefs and values. This workshop reaches beyond the surface to explore the similarities and differences among varying cultures.  It helps to teach participants to monitor and adapt the more subtle aspects of effective cross cultural communication. 
Participants in this workshop will assess their beliefs and awareness around cross cultural communication and diversity and inclusiveness.  Through lecture, group participation, skill practice, role-play, case studies, and coaching they learn to advance their skill levels and take communication to the next level. Participants will also be recorded at the opening and conclusion of the workshop to assess skill development.



Course objectives: 

Upon completion of this course, the participant  will increase their ability to:

 Assess current beliefs and cross cultural communication skill level

 Understand dimensional balance of cultural and influence

 Develop different communication strategies based on the preferences, needs, and cultures of others

 Apply the concept of Generous Listening Skills when interacting with others

 Read the non-verbal messages being received

 Examine the impact of their non-verbal behaviors in supporting or undermining their intended communication

 Improve their ability to give feedback without judgment

 Seek to understand and come from a place of appreciation and curiosity around cultures

 Create action plans to further develop skills

Course details

Course Code: 


Delivery method: 

  • Instructor-led


  • English


1 Day

Course instructor(s) : 

Philips Instructor

Course disclaimer: 

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