What you will learn

Course description: 

Organizational resources are scarcer than ever and people are under increasing pressure to get things done even when they lack the authority or positional power to “make it happen.” Fortunately, there has been great progress discovering and implementing a variety of psychological techniques to influence without authority. 
Participants in this course learn and apply well-established influence and persuasion research from Cialdini, Cohen & Bradford, and others to common workplace situations. These well-tested practical techniques can be applied to everyday situations where positive influence is the best way to get things done. 
Participants also explore how their existing influence strategy preferences impact their effectiveness. They then use this self-awareness to develop strategies for adapting their approach to increase rapport, improve communication and build relationships. Throughout this highly interactive course participants will apply the theories and models to relevant job-related situations. Participants learn how to build better trust and rapport with others so that they can collectively achieve successful outcomes. 



Course objectives: 

Upon completion of this course, the participant  will increase their ability to:

• Strengthen rapport and develop genuine relationships to expand their circle of influence

• Apply research-based influence strategies to ethically create mutually beneficial outcomes

• Recognize others’ needs and the elements present in their environment (i.e. demands of the job/role)

• Support others in getting their needs met while also meeting their own

• Build trust, as part of the effective way to influence

• Achieve results without positional authority

• Adapt communication approaches to be more effective with others

• Recognize common barriers to influencing others and create plans to overcome them

• Use different influence models when situations call for a more nuanced or comprehensive approach

Course details

Course Code: 


Delivery method: 

  • Instructor-led


  • English


1 Day

Course instructor(s) : 

Philips Instructor

Course disclaimer: 

The content is for information and education only. The content is not intended to provide medical advice, diagnosis, or treatment. Please see the full terms of use for this content and this website.

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